Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY
Last updated August 27, 2026

WHAT THIS COVERS
Some MAREA Sleep products are sold as preorders, including our
Founder's Batch. A preorder reserves your item from an upcoming
production run rather than shipping from stock on hand. This policy
explains how preorder payment, cancellation and refunds work.

We do not currently offer subscriptions, recurring billing, or
installment plans. If we add them in future, this policy will be
updated before they go live.

HOW PREORDERS ARE CHARGED
Preorders are charged in full at checkout. There is no deposit,
balance payment or recurring charge. Your payment method is billed
once, at the time you place the order.

ESTIMATED SHIP DATE
The estimated ship window for each preorder is shown on the product
page, at checkout, and in your order confirmation email. Founder's
Batch preorders ship in about 3 weeks from the date you order.
Estimated dates are our best projection based on the production
run, and they are estimates rather than guarantees.

CANCELING A PREORDER
You can cancel a preorder for a full refund at any time before it
ships. There is no cancellation fee and you do not need to give a
reason.

To cancel, email anthony@mareasleep.com or use the contact form at
mareasleep.com/pages/contact with your order number and let us know
you would like to cancel. We will confirm the cancellation and
issue your refund to the original payment method within 5 to 10
business days. Your bank or card issuer may take a few additional
days to post it.

Once an order has shipped it can no longer be canceled, but our 60
day sleep trial takes over at that point and you can return it
under our Return and Refund Policy.

IF WE ARE DELAYED
If we are not able to ship your preorder within the estimated
window, we will email you with a revised date. You can either
accept the new date and keep your order, or cancel for a full
refund. If we do not hear back from you and the delay continues, we
will cancel and refund the order rather than hold your money
indefinitely.

IF WE CANCEL YOUR ORDER
We may cancel a preorder if we are unable to fulfill it, if there
was a pricing or listing error, or if the order appears fraudulent
or was placed using a discount in a way it was not intended. If we
cancel, you are refunded in full and we will email you to explain.

MODIFYING A PREORDER
Need a different size or want to add an item? Contact us with your
order number before your order ships and we will update it where we
can. Changing to a higher priced item may require an additional
payment, and changing to a lower priced item is refunded to your
original payment method.

RELATED POLICIES
Return and Refund Policy: mareasleep.com/policies/refund-policy
Shipping Policy: mareasleep.com/policies/shipping-policy
Terms of Service: mareasleep.com/policies/terms-of-service

QUESTIONS
Email anthony@mareasleep.com or use the contact form at
mareasleep.com/pages/contact and we will reply within one business
day.