Refund policy

RETURN AND REFUND POLICY

60 DAY SLEEP TRIAL
Sleep on your MAREA pillow for up to 60 nights. If it is not right
for you, send it back for a full refund. The trial covers our
pillows and body pillows, it starts the day your order is
delivered, and the pillow does not need to be unused or in its
original packaging.

WHAT CAN BE RETURNED
Pillows and body pillows: returnable within 60 days of delivery
under the sleep trial, used or unused.

Pillow covers: returnable within 60 days of delivery if they are
unopened, unused and unwashed, in their original packaging.

Kapok refill: every refill bag is weighed and packed by hand for
your order, so refills are not eligible for return or exchange
once they ship. If a refill arrives damaged or is not what you
ordered, we will replace it or refund it in full.

FREE RETURNS
Returns within the United States are free on eligible items. We
provide a prepaid return shipping label, so a trial return costs
you nothing.

HOW TO START A RETURN
Reach out through our contact page at mareasleep.com/pages/contact
or email anthony@mareasleep.com with your order number and let us
know you would like to start a return. We will send your prepaid
label and simple instructions within one business day. Please
start your return inside the 60 day window. Items sent back
without a label from us may not be refunded.

REFUNDS
Once your return reaches us we inspect it and issue your refund to
the original payment method within 5 to 10 business days. Your
bank or card issuer may take a few additional days to post it.
Original shipping charges are not refunded. Discounts are not
recalculated on partial returns, so each item is refunded at the
price you actually paid for it.

EXCHANGES
Want a different size instead of a refund? Contact us and we will
arrange an exchange inside the same 60 day window. We cover the
return shipping and send the replacement at no additional cost.

PREORDERS AND CANCELLATIONS
Founder's Batch orders are preorders and ship in about 3 weeks.
You can cancel a preorder for a full refund at any time before it
ships. Just contact us with your order number. Once your order
ships, the 60 day sleep trial takes over.

DAMAGED OR DEFECTIVE ITEMS
If anything arrives damaged or defective, contact us within 7 days
of delivery with your order number and a photo, and we will make
it right with a replacement or a refund at no cost to you.

QUESTIONS
Email anthony@mareasleep.com or use the contact form at
mareasleep.com/pages/contact and we will get back to you within
one business day.