Shipping policy

SHIPPING POLICY
Last updated August 27, 2026

WHERE WE SHIP
We currently ship to addresses within the United States, including
Alaska, Hawaii and US territories. We do not ship internationally
at this time. We cannot ship to PO boxes for pillows and body
pillows because of their size, so please use a street address at
checkout.

FREE SHIPPING
Shipping is free on orders over $80. Orders under $80 are charged a
flat shipping rate, shown at checkout before you pay.

PROCESSING TIME
Every MAREA pillow is filled, weighed and finished by hand in our
New Jersey workshop, so orders are made up rather than pulled off a
shelf. In stock orders are packed and handed to the carrier within
1 to 3 business days. Business days are Monday through Friday and
do not include holidays.

FOUNDER'S BATCH PREORDERS
Some items are sold as preorders while a production run is being
made. Preorders are charged at checkout and reserve your item from
that run. Founder's Batch preorders ship in about 3 weeks from the
date you order. The estimated ship window is shown on the product
page and in your confirmation email.

If a preorder is going to be delayed beyond the estimated window,
we will email you with a revised date and you can either wait or
cancel for a full refund. You can also cancel a preorder for a
full refund at any time before it ships, just contact us with your
order number.

TRANSIT TIME
Once your order leaves our workshop, standard ground delivery
typically takes 2 to 7 business days depending on how far you are
from New Jersey. Alaska, Hawaii and US territories usually take
longer. Transit times are carrier estimates and are not
guaranteed.

TRACKING
You will receive a shipping confirmation email with a tracking
number as soon as your order is handed to the carrier. Tracking can
take up to 24 hours to begin updating. If your tracking has not
moved in several business days, email us and we will chase it with
the carrier.

MULTIPLE ITEM ORDERS
If your order includes both an in stock item and a preorder item,
we hold the order and ship it together once the preorder is ready,
unless you ask us to split it. Contact us if you would like your in
stock items sent right away.

ADDRESS ACCURACY
Please double check your shipping address at checkout. If you spot
a mistake, email us immediately with your order number and we will
correct it if the order has not shipped yet. We are not able to
reroute a package once it is in the carrier's hands, and we are not
responsible for orders delivered to an incorrect address that was
entered at checkout.

DELAYS OUTSIDE OUR CONTROL
Weather, carrier backlogs, holiday volume and other events can
delay delivery after a package leaves us. We will always help you
track down a delayed package, but we cannot guarantee carrier
transit times.

LOST, STOLEN OR DAMAGED PACKAGES
If tracking shows delivered but your package is not there, check
with neighbors and your building first, then contact us within 7
days and we will open a claim with the carrier and make it right.

If your order arrives damaged, contact us within 7 days of delivery
with your order number and a photo of the packaging and the item.
We will send a replacement or issue a refund at no cost to you.

RETURNS
Returns within the United States are free on eligible items and we
provide a prepaid label. Full details are in our Return and Refund
Policy at mareasleep.com/policies/refund-policy.

QUESTIONS
Email anthony@mareasleep.com or use the contact form at
mareasleep.com/pages/contact and we will reply within one business
day.