Shipping policy

SHIPPING POLICY

Last updated October 16, 2026

WHERE WE SHIP
We currently ship to addresses within the United States, including Alaska, Hawaii and US territories. We do not ship internationally at this time. We cannot ship to PO boxes for pillows and body pillows because of their size, so please use a street address at checkout.

FREE SHIPPING
Shipping to the 48 contiguous states and Washington, DC is free on orders of $80 or more. Orders under $80 are charged a flat $8 shipping rate, shown at checkout before you pay. Orders to Alaska, Hawaii and US territories are charged the carrier rate shown at checkout, regardless of order size.

PROCESSING TIME
Every MAREA pillow is filled, weighed and finished by hand in our US workshop, so orders are made up rather than pulled off a shelf. Orders are packed and handed to the carrier within 1 to 2 business days. Business days are Monday through Friday and do not include holidays.

TRANSIT TIME
Once your order leaves our workshop, standard ground delivery typically takes 2 to 7 business days depending on how far you are from the workshop. Alaska, Hawaii and US territories usually take longer. Transit times are carrier estimates and are not guaranteed.

TRACKING
You will receive a shipping confirmation email with a tracking number as soon as your order is handed to the carrier. Tracking can take up to 24 hours to begin updating. If your tracking has not moved in several business days, email us and we will chase it with the carrier.

ADDRESS ACCURACY
Please double check your shipping address at checkout. If you spot a mistake, email us immediately with your order number and we will correct it if the order has not shipped yet. We are not able to reroute a package once it is in the carrier's hands, and we are not responsible for orders delivered to an incorrect address that was entered at checkout.

DELAYS OUTSIDE OUR CONTROL
Weather, carrier backlogs, holiday volume and other events can delay delivery after a package leaves us. We will always help you track down a delayed package, but we cannot guarantee carrier transit times.

LOST, STOLEN OR DAMAGED PACKAGES
If tracking shows delivered but your package is not there, check with neighbors and your building first, then contact us within 7 days and we will open a claim with the carrier and make it right.

If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo of the packaging and the item. We will send a replacement or issue a refund at no cost to you.

RETURNS
Returns within the United States are free on eligible items and we provide a prepaid label. Full details are in our Return and Refund Policy at mareasleep.com/policies/refund-policy.

QUESTIONS
Email anthony@mareasleep.com or use the contact form at mareasleep.com/pages/contact and we will reply within one business day.