Returns and the 100 Day Sleep Trial

The 100 Day Sleep Trial

Every MAREA pillow comes with a 100 day sleep trial. Sleep on it, adjust the fill, and give your body time to settle in. If it is not the best pillow you have ever owned, return it within 100 days of delivery for a full refund.

What the trial covers

The 100 day sleep trial applies to our pillows, including the Wild Harvested Kapok Pillow in every size and the Kapok Body Pillow. You can use the pillow during the trial. A slept-on pillow is exactly what the trial is for. Please send the pillow back with all of its kapok fill, including any fill you took out while adjusting it. To see how this compares with other kapok brands, read our guide to kapok pillow sleep trials.

Pillow covers

Pillow covers can be returned within 100 days of delivery as long as they are unopened, unused, unwashed and in their original packaging. For hygiene reasons, we cannot accept a used cover unless it arrived damaged or defective.

Sheets and duvet inserts

Bedding may be returned within 100 days of delivery if unused, unwashed and in its original packaging. The pillow sleep trial does not apply to sheets or duvet inserts. Eligible returns from the 48 contiguous states and Washington, DC include a prepaid return label. Original shipping charges are not refundable. Contact us before using or washing bedding if you have a question about fit or care.

Refill kapok

Refill bags are weighed, packed to order, and sealed by hand in the USA, so refill kapok is a final sale and cannot be returned or exchanged. If a bag arrives damaged, or is not what you ordered, contact us and we will make it right.

Free returns

Eligible returns from the 48 contiguous states and Washington, DC are free. We provide a prepaid return shipping label, so a trial return costs you nothing.

How to start a return

Reach out through our contact page with your order number and let us know you would like to start a return. We will send your prepaid label and simple instructions within one business day. Please ship your return within 14 days of receiving your label.

Refunds

Once we receive your return, your refund is issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few additional days to post it. If your order included a free promotional item, such as a free cover from a launch offer, please include it with your return.

Exchanges

Want a different pillow size instead of a refund? Contact us and we will arrange an exchange. We cover shipping both ways. If the new size costs more, we charge the difference, and if it costs less, we refund the difference. Your new pillow is covered for whatever remains of your original 100 day window.

Fair use

We may decline a return that shows damage beyond normal use, such as stains, tears or water damage, or where an account shows a pattern of repeated sleep trial returns.

Damaged or defective items

If anything arrives damaged or defective, contact us within 7 days of delivery and we will make it right with a replacement or refund at no cost to you.